Cancelled program
If a program is cancelled by the Auburn Parks, Arts & Recreation Department, the registrant will receive a credit on account or a full refund. Refunds will be issued in the same form as initial payment (e.g. credit card to same credit card, cash or check will be a check refund).
Refund prior to start of program
Refund requests must be made at least (7) business days prior to the start of a class, workshop or activity. The request must be made to the department in writing, by phone or in person, stating the reason for the request. Refund requests made less than 7 business days prior to the start of a class, workshop, or activity are subject to a Division Manager’s approval or his/her designee.
For activities with a fee of more than $10, a $10 administrative fee is charged. For activities less than $10, a credit is placed on the individual’s account. There is no administrative fee for credits placed on account. Late fees are non-refundable. For programs requiring the purchase of a pre-paid ticket or admission fees, that portion of the fee is non-refundable unless a spot can be filled by another registrant.
Refund after start of program
Refund requests made after the activity has begun, due to illness, injury or unforeseen circumstance, must be made in writing and may be granted on a prorated basis. Requests must be approved by a Division Manager or their designee. No refunds/credits will be issued to an athletic team if that team cancels out of a league or tournament after schedules are drawn up.
If the registrant is not satisfied with a class, program, or activity which meets 4 or more times, they may, in writing, identify their concern(s) and request one of the following
- Repeat the program at no additional charge
- Receive a credit that may be applied to another activity
- Receive a refund with no administrative charge
The written request must be received before the third scheduled activity and must be approved by a Division Manager. This policy applies to all programs except trips, tours, camps and all adult and youth team sport leagues.
Youth & Adult Team Sports
No refunds after the early registration deadline (generally 2-4 weeks prior to program start date).
Explanation Youth Sports: We are now placing players onto teams and determining how many teams we will have and preparing to order uniforms. Each player requests their own size of uniform.
Explanation Adult Sports: We are now working on game schedules and any change in team registration means having to redo game schedules.
We make exceptions to these as necessary, for things like broken bones or other injuries with doctor’s note. OR we will consider exceptions to our Team Sports refund policy for a season ending injury, supplemented by a doctor's note.
Additional Policies
Facility Rentals Refund Policy
Birthday Party Refund Policy
Information Disclaimer
The information found on this website, Recreation Guide, or other marketing publications are informational only. Information is subject to change without notice. While we strive to provide the most accurate information possible, errors may occur.